Niva Bupa Health Insurance

Niva Bupa Health Insurance Company Ltd. is a joint venture between Fettle Tone LLP  (an affiliate of  True North Fund VI LLP), a leading Indian private equity firm, and the UK based healthcare services expert, Bupa Singapore Holdings Pte. Limited.

Being one of the most trusted standalone health insurance companies in the country, Niva Bupa Health Insurance has curated a wide range of health insurance policies, such as individual health insurance, family floater insurance policy and top-up insurance cover, as per the understanding of the Indian market and catering to the consumers diverse requirements, just the way they like.

Our Vision: To become India’s most admired Health Insurance Company

Our Purpose: To give every Indian the confidence to access the best healthcare

Employee Value Proposition: A career at Niva Bupa provides you with a unique opportunity for ’Growth with Impact.’

Our Values:

●    Commitment

●    Collaboration

●    Innovation

●    Empathy

●    Transparency

Customer-First Approach : For us, customer satisfaction is of paramount importance, and our mission is to empower our customers with knowledge, guide them with expertise, and provide them with a gamut of services that instals confidence and puts control back in their hands- just the way they want every moment of their life to be. We offer customer-centric, digitally-enabled, health insurance products and services to our customers, such as preauthorization of cashless claims within 30 minutes, direct claim settlement, and access to ‘Point of Care’ desks at leading hospital chains across the country. 

Leveraging Technology for Delivering Service Excellence : We strive to optimize customer satisfaction by leveraging technology and offer services such as our multi-functional  Niva Bupa Health Insurance App’, which has been designed to help our customers manage their health along with their insurance policy, and Niva Bupa’s chatbot ‘CIA’. The Niva Bupa Health App (formerly known as Max Bupa Health App) enables policyholders to book OPD appointments with  doctor or a pathology lab for running diagnostic tests, it enables them to take e-consultations and get medicines delivered at home while also providing easy access to their health insurance plans on-the-go. Our chatbot ‘CIA’, on the other hand, has assisted 73,000+ customers in the last three months, at a time when the COVD-19 pandemic has placed enormous strain on our healthcare system, helping solve queries by providing assistance and end-to-end solutions to Niva Bupa Health Insurance (formerly known as Max Bupa) customers. Our chatbot CIA is available for assistance on whatsapp as well.

Corona Kavach: We are living in a time of great uncertainty, and the coronavirus pandemic has forced us to re-evaluate our priorities. You can now protect yourself and your family against any unforeseen medical expenses due to COVID-19 by purchasing Niva Bupa’s Corona Kavach policy, a specific health insurance plan designed to safeguard you and your family against expenses incurred due to coronavirus treatment. This COVID-19 health insurance plan offers features like:

●        Hospitalization coverage for COVID-19 up to Rs. 5,00,000

●        Coverage of pre-existing [s1]  diseases

●        Coverage for availing treatment at home for COVID-19

●        Coverage for availing AYUSH treatments for COVID-19

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